Shipping policy

SHIPPING POLICY

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

• Standard Shipping (5–7 business days): Flat rate applies at checkout
• Expedited Shipping (2–3 business days): Available at checkout where offered

International Shipping We ship to many countries worldwide. Estimated delivery times for international orders are 10–21 business days depending on destination and customs processing. Flat shipping rates apply and are displayed at checkout.

Customs, Duties & Taxes International orders may be subject to customs fees, import duties, and taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We are not responsible for delays caused by customs.

Carriers We ship via USPS, UPS, FedEx, and/or DHL depending on your location and selected shipping method.

Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at Contact@fatelix.com so we can assist you.